Terms

Terms & Conditions

Welcome to My Global Health!

These terms and conditions clarify the rules and regulations for the use of My Global Health’s Website, located at www.myglobalhealth.co.uk.

By accessing and continuing to use this website we assume you accept these terms and conditions. Do not continue to use My Global Health if you do not agree to all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of England, The U.K. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.


1.  License & Website Material

Unless otherwise stated, My Global Health and/or its licensors own the intellectual property rights for all material on My Global Health. All intellectual property rights are reserved. You may access this from My Global Health for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from My Global Health
  • Sell, rent or sub-license material from My Global Health
  • Reproduce, duplicate or copy material from My Global Health
  • Redistribute content from My Global Health

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. My Global Health does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of My Global Health, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, My Global Health shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

My Global Health reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant My Global Health a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.


2.  iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.


3.  Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of My Global Health; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to My Global Health. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of My Global Health ‘s logo or other artwork will be allowed for linking absent a trademark license agreement.


4.  Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.


5.  Privacy

Please read Privacy Policy


6.  Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.


7.  Request Removal of Links from our Website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


8.  Our Use of Cookies

We employ the use of cookies. By accessing My Global Health, you agreed to use cookies in agreement with the My Global Health ‘s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

Please view our Privacy and Cookie policies for more information regarding our use of cookies.


9.  Website & Website Usage Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

10. Client Obligations

The client will:

  • Name a contact person to support communication
  • Provide required information on work arrangements
  • Enable access to information required by My Global Health for performance of the contract
  • Ensure reasonable and necessary access to client premises and equipment to facilitate the service
  • Ensure access to relevant staff to facilitate the service
  • Keep copies of legally required information, records of medical reports and surveillance review lists
  • Pay invoices on time without undue delay
  • Inform their employees about the reason and purpose of the referral to My Global Health and their rights and duties in relation to the referral, including information in accordance with GDPR 2018
  • Inform their employees’ data will be held on paper and/or electronically
  • Inform their employees regarding the required code of conduct
  • Respect confidentiality

If relevant actions have not been carried out, this can result in reduced assessment time impacting on the completeness of advice that can be provided. In severe cases it can make an assessment impossible.

Start and end of services

The provision of services starts at the time stated in the service level agreement. It will be for the duration as determined by the service level agreement and be for another year if not terminated 3 months before the end of the year.
Pay-as-you-use services are for the duration of the agreed project or item. Further services need to be ordered separately.

Place of services

The service will be provided at the premises of the client (if not stated otherwise). Facilities will meet the requirements ensuring privacy and comfortable environmental conditions suitable for the purpose. Toilet and hand washing facilities must be available.

Costs and invoicing

The prices are per hour/medical/session/item as stated in the service level agreement. Travel costs shall be borne by the client and costs vary according to location.
Invoices will be sent Weekly. The costs increase by 5% per annum (if not agreed otherwise).
Invoices shall be payable within 14 days of date of issue into the account of My Global Health or as stated in the service level agreement or invoice. We reserve the right to request advanced payment.

We accept payment by bank transfer.

Payment by cheque is not accepted.

Late payment will attract a late payment fee, starting 16 days after the date of invoice (permitting 14 days plus 2 days for delivery). In addition, we will exercise our statutory right to levy late payment penalties of £40 per month for amounts up to £1000, £70 per month for amounts from £1000 to £10000 and £100 per month for amounts above this.

Legal costs to recover payments shall be borne by the client.

Cancellation of agreed appointments

My Global Health offers the opportunity to cancel arranged appointments.
Cancellations will be chargeable as follows for appointments:
4 weeks or more prior to the day of appointment 0%
3 weeks or more 20%
2 weeks or more 50%
1 week or more before the appointment 75%
less than 1 week 100%
For appointments 1 hour or less in duration, the following cancellations charges will be incurred:

Within 3 – 5 working days prior to day of appointment 50%
Within 2 working days prior to day of appointment 100%
For appointments which require travelling, the travel time forms part of the booked appointment for the purpose of the calculation.
Appointments arranged via our network can vary from the above stated cancellation terms.

Non attended appointments will be charged in full.
It is important to arrive on time to the appointment as late arrival cannot be accommodated and shall be treated as non-attendance.
We do strongly recommend you aim to arrive 15 minutes prior to the appointment to allow time for reception and registration.

We reserve the right to cancel booked appointments due to extreme circumstances, for example, industrial action regarding public transport, adverse weather conditions or other unpredictable events. We will inform clients of such cancellations at the earliest possible time and reschedule the appointment. Rescheduled appointments will not be charged for the original time booked.
Bookings involving orders of medication, vaccine, special equipment, or other items will bear the full cost for the equipment and items ordered on your behalf. Cancellation terms do not apply to these parts of the booking.

Code of Conduct

Clients and patients are expected to demonstrate good conduct, behave appropriately and with respect. It is for example not acceptable to chew gum during the consultation or being on the telephone. Phones need to be switched off during medicals. Inappropriate behaviour can result in instant termination of the medical appointment.

Medicals are confidential and as such it is not permitted to record or broadcast them in any way in part or full. Should any specific medical circumstances require a form of recording then this must be brought to the attention of My Global Health at least 5 full working days prior to the day of the appointment stating relevant reasons. The permission for recording will then be assessed.

Patients can be accompanied for the consultation. In the situation of memory problems or emotional upset this can be very helpful.  However, for medical appointments a patient should not be accompanied by more than one person. It needs to be borne in mind a medical assessment is a confidential matter and the patient should be comfortable with the accompanying person becoming aware of details discussed.
Animals are not permitted on the premises. Guide dogs or other animals related to medical needs would need to be assessed on an individual basis. Notice of being accompanied by an animal needs to be given at least 1 week prior to any appointment.


11. Changes

My Global Health reserves the right to update their terms of service at any time. For your own benefit you are advised to print of a copy for your own records. Customers have the obligation to review changes in the published terms regularly.


12. Further Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However, should you still be looking for more information then you can contact us through our preferred contact method:

Email: contact@myglobalhealth.co.uk


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